Refund policy

 

Returns

Not happy with your purchase? We want you to love your products and we understand how important it is to be 100% satisfied with your tools when it comes to your craft. We are pleased to accommodate returns and exchanges within 30 days on all hair extensions that have not been opened, worn, or tampered with. Please let us know at contact@theroomhairextensions.com if you wish to return or replace your item(s) and we will take it back within 30 days of receipt of shipment. Your item needs to have the receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Please note some products may have different policies or requirements associated with them. Please refer to the product listing for more details.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment) You will receive the credit within a certain amount of days, depending on your card issuer's policies.